Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the online shop?
Shipping is free on all items everyday of the year.
Which payment methods are accepted in the online shop?
We accept all major forms of credit card. From Visa, American Express, Master Card, Discover, Amazon to even Paypal.
How long will delivery take?
Delivery time will depend on the service you have selected. Free (U.S ONLY) UPS ground or USPS First Class mail will take 1-5 Business days. You may upgrade your shipping to USPS Priority mail and it will take 2-3 business days or express mail 1-2 business days. Please allow 1 day handling time after the payment is received.
Where should I expect my package to be delivered?
Your package will be delivered to the confirmed billing address or shipping address you provided when the item was purchased.
How long would it take for international deliveries?
Depending on the service selected USPS Priority mail would take 6-10 Business days and USPS Express mail would take 3-5 Business Days.
How can I return or exchange an item?
You may return or exchange an item within 1 month of the email confirming shipment. Before shipping the item back you must contact our customer service support for an approval. There is a 15% restocking fee for every return. It could take up to 72 hours for us to process your return after it is received. We have the right to refuse any return items that are not in the same condition in which they were received.